I was a Dreamhost customer and had used my Dreamhost account for doing offsite backups for many years. I wasn't backing up excessive amounts of data, but there were many files which were created by me which were irreplaceable. After I had a storage failure at home I went to retrieve the files but they weren't there. Apparently some while before I was sent an email to tell me that I couldn't use their services for backups and that they would delete them. I didn't see this email and so assumed that I would be able retrieve my files. So, I lost about a decade's-worth of my personal files and then when I got understandably very upset, they dumped me as a customer. I also had my Bitcoin wallet backed up there and their servers got hacked and lost all my Bitcoins. Are there any lawyers out there?

After three years of happy and reliable hosting on Dreampress, changes in Dreamhost's web servers, hosting service, and technical support forced our online business to go elsewhere.

It began with unexpected servers crashes which quickly became daily and unresolvable. In about a week we dropped from years of stability to every-day troubleshooting to keep our site online.

And with each crash, we learn our server was running out of memory but tech support seemed less specific about the causes or instability. Instead, they chose to up-sell us on a new “Openstack” server deployment, promising better caching and performance -- at the same price.

We were thrilled with how fast we were operational on the new 'bionic' server but not happy to discover this upgraded server would actually cost us 35% more annually, that the memory configurations were no different, and ultimately the server crashes would continue.

For the next 10 weeks, we meticulously followed Dreamhost's advice to optimize our site build, to employ different caching strategies, to minify, to defer code, to better optimize images, and reduce page loading sizes.

We did everything required to get us to an A-rating with GTmetrix but the server crashes continued while Dreamhost offered us no effective assistance with resolving what became a maintenance nightmare.

The final straw was learning that DH tech support was aware of a bug in the new servers that prevented some MySQL DBs from restarting after a server crashes. When we migrated our site off of Dreamhost servers, they still hadn't isolated the problems or taken any ownership of them.

I registered account with dreamhost purchased their plan, my account was pending for 10 hours, all i could get from them is "i'm a fraudster" they rejected my account and refunded my money back, i used my real debit card and my name, i don't know but sounds like a racist host to me..

Do not engage in business with these guys. Our website was down multiple times for weeks at a time without any notification from them. We've lost over 6 figures of revenue solely from the website being down without our knowledge. They have the absolute worst support and will charge you $10 for every support contact. In process of suing at the moment.

I used them for 3 hours, then I have moved to other host, the issues began when I tried to access my site, It was just so slow I couldn't bare with it.