I am so happy with this host , especially their customer service and support. They assisted me through all the difficulties I had in transferring my website from another server. I felt understood and supported. They are really good for me.

I'm with them since 2010 and I'm very happy.
They offer a great support, available 24/24 and 7/7. They try to help you find the best solution when you have issues with your website.
Sure, they sometimes advise you to upgrade to a dedicated server but when you explain that you financially can't, they help you find the bugs, issues on your website to optimize the use of the resources (but honestly, they do it because they're great, it's not their job).
A final tip: You can find on the net, discount codes up to 20% when you order anything on planethoster. Just for example PHA-20 or PHA-WORLD20. But you can find others. There are plenty of websites where you can find these codes.

I just use their entry level hosting package, but it works well for me. It is up and running at all times and I don't have to do anything when it does go down (which is rare). They seem to monitor their systems well so they can respond to issues fast. This is the third hosting company I have used in France and I'd say it is the best one.

I went with their dedicated servers and while I am 100% happy with the actual service, it does seem a bit over priced. I will continue to pay it because everything else is so good. I'd say when you weigh all the factors, they are one of the best options for hosting in France, especially for higher end sites that need a nice dedicated server.