I looked through their site but could find nothing about an uptime guarantee or other similar features.  As I looked through other review sites, social media and other resources I couldn't find anything about them either in this regard.  On the one hand, if you don't see any complaints, that may be considered a good thing.  On the other hand if nobody says much about it at all, it is hard to be too confident.

They do have free backup, and the hardware they use seems to be good so if I had to make a guess, I'd say they likely provide good reliable hosting.

You'll have all the normal features that you would expect from a hosting company provided.  While they don't have unlimited disk space or traffic (except with their largest packages) the limits are quite reasonable and most people hosting a site won't bump into them at all.  At the lowest level you'll get 5 gigs of disk space, for example, which is quite generous.

All their packages seem to come with free backups, unlimited domains and unlimited account interfaces, which is a nice little perk.  These are fairly small things, but overall they add up to being important.

They use cPanel for their control panel, which is nice since that is the most popular and widely considered the best option out there.

This is another area where they don't really provide too much information to their customers, at least not until you sign up.  You can submit a ticket for their support team, but I believe that is actually for their customer sales service, not technical support.  It seems they provide the tech support information after you've signed up so that makes it difficult to judge.  I didn't find anyone complaining about it though, so take that for what it is worth.

I could not find any real 'self-help' options either.  This is not too unusual, but it is always nice to see these types of things as a little perk.

They are a very typical web hosting company.  As I was looking through their different packages, none of them struck me as being an overly great deal, but also none of them looked like they were ripping you off.  They seem to just have fair prices for their customers and do a good job with keeping their services in line with industry standards.